ABOUT ME

HELLO THERE!
Thanks for stopping by.
 
But who am I and why should you listen to me?
My name is Hannah. I am the founder of Head Start Advantage, a training company that helps businesses take their customer service soft skills to new heights. I am also a blogger at Soft Skills’ Tips and Tricks. A blog that breaks down complex customer service models and makes them easy to understand and relatable 
In case you are stopping by for the first time, I’ll tell you why I started my company and my blog. But first, I have a confession to make…
I have not written any well known thesis on customer service soft skills. In fact, I do not hold a PhD!
What I have is experience. Experience that spans more than 2 decades winning customers’ hearts in big corporations including a Fortune 500 company.
I am also licenced and certificated by some of the most incredible trainers in the world. Trainers who taught me all I need to know about customers and how to impart the knowledge.
 
I am now passionate about passing on my experience and creating a service excellence culture where businesses strive to WOW their customers. A culture where companies settle for nothing but the best for their customers.
I have worked with hundreds of customer service enthusiasts and business owners helping them turn their teams from “Oh my God! How do I deal with this situation?” to “Hey! This customer service thing is not so hard after all!”
I have also written an ebook, The Captivating Art of Soft Skills: Tried and Tested Tips to Help You Win Your Clients’ Hearts. Download it here to learn all the secrets. 
I am doing what I love which is to inspire people. I like to believe that God put us on this earth for a purpose and I’ve found mine… 🙂
 
So long for now.
Want to learn more about winnning customers’ hearts? It’s simple.  All you have to do is enter your details below to ensure that you do not miss a single one of my soft skills blog post.
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