Soft Skills Tips Blogs – Reflections of 2017

Customer Service Tips Worth Sharing
Customer Service Tips Worth Sharing

January is over. Already?!

Time surely does fly.

In our first post of 2018, let’s reflect on our journey thus far.

It has been exciting sharing customer service tips and tricks with you.

Besides the posts on this blog, I have guest posted on other blogs and I am delighted to share those with you.

1.) Interview Soft Skills

In this blog, I decided to step away from Customer Service ever so slightly.

You can appreciate that Soft Skills are just as important in getting the job. The good news is, mastering Soft Skills for an interview is ridiculously easy as I broke it down in this Thrive Global post;

2.) The Angry Customer

The angry customer one person that we pray and keep all fingers crossed that we shall NEVER have to deal with. Unfortunately, facing an angry customer can come, like a thief in the dark, when you least expect it.

Having a toolkit of Tips and Tricks to pull out and turn the customer around can come in handy as outlined in this post;

5 Easy-to-Master Tips To Calm an Angry Customer By Hannah Karanja

3.) A Personal Experience;

In this post, I decided to share a personal experience – a real-life story. Something that I felt was worth sharing.

Want to win your customers’ hearts? This is what not to do.

Look out for more exciting tips and tricks that I shall be sharing with you throughout 2018.

In the meantime, share the above if they resonate with you and don’t forget to leave a comment to share your customer service experiences with us. Or just to say hi… 🙂

PS: Don’t forget to subscribe if you haven’t already done so.


5 Simple Steps to Creating a Vision Board that is Sure to Win You Customers.

Vision Board
Vision Board

Vision boards are so in right now!

Try doing a google search and the results will be massive!

Oprah, Ellen Degeneres and Katy Perry all swear by them. Jim Carey once admitted that long before he became a Hollywood “A-lister”, he wrote a one million dollar cheque to himself and pasted it next to his picture. Fast forward many years later, Jim Carey was a household name.

We all have dreams for our businesses. Whether it’s to scale the business to another level or to add multiple sources of income, having a dream is a good thing.

The next step is to keep that dream in focus and that is where the famous vision board comes in.

Now let’s stop for a moment to define a vision board…

Continue reading “5 Simple Steps to Creating a Vision Board that is Sure to Win You Customers.”

Soft Skills That Will Help You Bring on The Christmas Cheer: It’s Not So Complicated

Christmas Cheer
Christmas Cheer

I love the holiday season! From Thanksgiving, (I’m not American, but I still love it), to Christmas, to New Years… The list seems endless.

I love the burst of colours in the retail outlets, the fact that all the salespeople are extra friendly, and the overall Christmas cheer in the air.

A little extra attention given to the ambience (not only during the holiday season but throughout the year), can go a long way in winning your customers’ hearts.

Before I go any further, let me tell you about a trick (yes, it was a trick) that a realtor once played on me. I later learnt that this trick (I insist on calling it a trick) is used by realtors the world over and looking back, I can see how it played on my brain.

This is what happened;

I was looking for a new apartment to move into so I sort out a realtor that had come highly recommended and arranged to meet him in a residential area.

When we met, he told me about an apartment that he wanted me to check out.

When I saw the apartment, I was shocked! In fact, shocked is an understatement.

The apartment was nothing like I expected; the walls badly needed re-painting, the furniture was drab and mismatched and, the rooms were dark and gloomy. The house had an overall “What was the owner thinking” atmosphere. It was downright unwelcoming.

Continue reading “Soft Skills That Will Help You Bring on The Christmas Cheer: It’s Not So Complicated”

Sure-Fire Ways to Keep Your Employees Happy and Why They Work.


Belated Happy Customer Service Week!

How did you celebrate the week?

Now, in case you’ve been living under a rock and have no idea what we are talking about, I’ll be nice and enlighten you…

The first week of October was Customer Service Week. Businesses around the world took that opportunity to celebrate and show their heartfelt appreciation to their customers.

(So if you were probably wondering why business owners were offering you muffins all week, now you know…)

The good thing about customer service week is that it is not only about the external customer. It is equally about the internal customers, aka, your employees.

If the external customer is King, the internal customer is the chariot that brings in the King. Keep that chariot well-polished, repaired and functional, and you will hear angels singing in heaven!

In a nutshell, employees are superheroes sans capes. The Champions of your brand. The unsung heroes who should be celebrated just like external customers.

We’ll look at some quick sure-fire ways (in no particular order) to keep these champions happy then I’ll share with you a lesson that I learned from the 2009 New York marathon so stay with me:

1. Involve them in the vision:

Continue reading “Sure-Fire Ways to Keep Your Employees Happy and Why They Work.”

Guest Post – Why You Should Celebrate Your Customer Service Team – By Kelechi Okeke

Customer Service Team.
Celebrate your Customer Service Team.

Your customer service team have a direct impact on your customer’s satisfaction and loyalty. Recognition and rewards are powerful tools to engage your service team and also reinforce culture. The need for appreciation is a fundamental human need, your employees will respond positively to recognition of the role they play because it affirms their work is valued.

Celebrating your customer service team has a lot of benefits, not just for the employees, but the customers and the business as well. Here are 5 reasons why you should celebrate your customer service team.

#1. It will Improve Employee Engagement

Employee engagement is the extent to which your employees feel passionate about their jobs and are committed to the success of your business. Recognition is a factor that affects employee engagement, when employees feel valued for the work they do, it gives them a sense of purpose, improves self-confidence, and increases the repetition of the behavior they are being celebrated for.

Celebrating your customer service team, whenever they do something positive, will go a long way in boosting morale. The employees will begin to feel like they are a crucial part of the company’s success, this gives them a sense of purpose and they will look forward to contributing even more. Continue reading “Guest Post – Why You Should Celebrate Your Customer Service Team – By Kelechi Okeke”

Liebster Award.

Liebster Award

I was ecstatic to have been nominated for the Liebster Award by Lazar Kulasevic. Please check out his awesome science blog if you haven’t already done so…

So what is the Liebster award?

in a nutshell, it’s a bloggers for bloggers award intended to promote new bloggers. (A big thumbs up to the founders for coming up with such a brilliant idea!)

Just a good-to-know point – “Liebster” is a German word that can be translated to sweetest, kindest, nicest, dearest, beloved, lovely, kind, pleasant, valued, cute or even endearing. Whatever the translation, the award has helped hundreds of bloggers connect and network.

In reciprocation for my award,  I am to nominate 10 bloggers whose blogs have inspired me in one way or another so here goes;

  1. Jessica French – Travels of a Baby
  2. Angela Ocampo – A Serene Pursuit
  3. Fazil Pachu – Finanzil
  4. Saidy Flores – Simplysaidy
  5. Akinremi Ayomi – Blog
  6. Alex Victor – Pipe Down Magazine is Piping Up!
  7. Prasnavani Pasuvalingam – Silent Gabber
  8. Kimberly Satcher – Kim’s Blog
  9. Blanaid May – Home – Route J to B
  10. Karla Garcia – Sweets by Karla

I now have a few tips for the nominees;

Continue reading “Liebster Award.”

Soft Skills and The Law of Reciprocity – Never Underestimate the Power of Kindness.

Power of Kindness
Never Underestimate the Power of Kindness

Think of the movie Pay it forward.

For the sake of those who have not watched it, allow me to give a brief synopsis;

In the movie, 12-year-old Trevor McKinney is inspired by his social studies teacher’s assignment in which he has to come up with an idea to change the world for the better.

After much thought, Trevor creates what seems like an impossible plan of “Paying forward” favours. No tricks, No gimmicks. Just three big favours for three other people.

Without giving away too much, let’s just say that in the process, he starts an UNSTOPPABLE wave of kindness and before he knows it, he is able to help his struggling single mother.

The movie to an extent summarises what the law of reciprocity is all about – paying back good for good. In other words, what goes around comes around.

Continue reading “Soft Skills and The Law of Reciprocity – Never Underestimate the Power of Kindness.”

Winning Customers With the 7 Step Soft Skills’ Problem-Solving Formula.

Winning Customers
Winning Customers

“Every day, ask yourself if your customers are happy because if your customers are not happy, that is the beginning of the death of your business. Customer experience is key/king” – Jack Ma.

The above was a quote from Jack Ma’s speech during his recent trip to Africa. It was a speech that I ABSOLUTELY LOVED listening to!

Another quote that struck home for me was his take on complaints.

He said, “When you see people complaining, that is where opportunities are found.”

(Really? We know that complaining customers are not the best to deal with. They are best avoided. Wish them away!)

Well, the truth is, a complaint is a litmus test for how we are doing. It highlights areas that need improvement. That is why we should always be willing AND ready to listen to a customer’s complaint.

However, let’s face it, listening to a complaining customer is never easy and can be draining at best.

But ignoring the customer or dismissing the complaint should never be an option.

Continue reading “Winning Customers With the 7 Step Soft Skills’ Problem-Solving Formula.”