Sure-Fire Ways to Keep Your Employees Happy and Why They Work.

Employees
Employees

Belated Happy Customer Service Week!

How did you celebrate the week?

Now, in case you’ve been living under a rock and have no idea what we are talking about, I’ll be nice and enlighten you…

The first week of October was Customer Service Week. Businesses around the world took that opportunity to celebrate and show their heartfelt appreciation to their customers.

(So if you were probably wondering why business owners were offering you muffins all week, now you know…)

The good thing about customer service week is that it is not only about the external customer. It is equally about the internal customers, aka, your employees.

If the external customer is King, the internal customer is the chariot that brings in the King. Keep that chariot well-polished, repaired and functional, and you will hear angels singing in heaven!

In a nutshell, employees are superheroes sans capes. The Champions of your brand. The unsung heroes who should be celebrated just like external customers.

We’ll look at some quick sure-fire ways (in no particular order) to keep these champions happy then I’ll share with you a lesson that I learned from the 2009 New York marathon so stay with me:

1. Involve them in the vision:

Continue reading “Sure-Fire Ways to Keep Your Employees Happy and Why They Work.”

Guest Post – Why You Should Celebrate Your Customer Service Team – By Kelechi Okeke

Customer Service Team.
Celebrate your Customer Service Team.

Your customer service team have a direct impact on your customer’s satisfaction and loyalty. Recognition and rewards are powerful tools to engage your service team and also reinforce culture. The need for appreciation is a fundamental human need, your employees will respond positively to recognition of the role they play because it affirms their work is valued.

Celebrating your customer service team has a lot of benefits, not just for the employees, but the customers and the business as well. Here are 5 reasons why you should celebrate your customer service team.

#1. It will Improve Employee Engagement

Employee engagement is the extent to which your employees feel passionate about their jobs and are committed to the success of your business. Recognition is a factor that affects employee engagement, when employees feel valued for the work they do, it gives them a sense of purpose, improves self-confidence, and increases the repetition of the behavior they are being celebrated for.

Celebrating your customer service team, whenever they do something positive, will go a long way in boosting morale. The employees will begin to feel like they are a crucial part of the company’s success, this gives them a sense of purpose and they will look forward to contributing even more. Continue reading “Guest Post – Why You Should Celebrate Your Customer Service Team – By Kelechi Okeke”

Liebster Award.

Liebster
Liebster Award

I was ecstatic to have been nominated for the Liebster Award by Lazar Kulasevic. Please check out his awesome science blog if you haven’t already done so… https://spiderest.wordpress.com/author/lazarkulasevic/

So what is the Liebster award?

in a nutshell, it’s a bloggers for bloggers award intended to promote new bloggers. (A big thumbs up to the founders for coming up with such a brilliant idea!)

Just a good-to-know point – “Liebster” is a German word that can be translated to sweetest, kindest, nicest, dearest, beloved, lovely, kind, pleasant, valued, cute or even endearing. Whatever the translation, the award has helped hundreds of bloggers connect and network.

In reciprocation for my award,  I am to nominate 10 bloggers whose blogs have inspired me in one way or another so here goes;

  1. Jessica French – Travels of a Baby
  2. Angela Ocampo – A Serene Pursuit
  3. Fazil Pachu – Finanzil
  4. Saidy Flores – Simplysaidy
  5. Akinremi Ayomi – Blog
  6. Alex Victor – Pipe Down Magazine is Piping Up!
  7. Prasnavani Pasuvalingam – Silent Gabber
  8. Kimberly Satcher – Kim’s Blog
  9. Blanaid May – Home – Route J to B
  10. Karla Garcia – Sweets by Karla

I now have a few tips for the nominees;

Continue reading “Liebster Award.”

Soft Skills and The Law of Reciprocity – Never Underestimate the Power of Kindness.

Power of Kindness
Never Underestimate the Power of Kindness

Think of the movie Pay it forward.

For the sake of those who have not watched it, allow me to give a brief a synopsis;

In the movie, 12-year-old Trevor McKinney is inspired by his social studies teacher’s assignment in which he has to come up with an idea to change the world for the better.

After much thought, Trevor creates what seems like an impossible plan of “Paying forward” favours. No tricks, No gimmicks. Just three big favours for three other people.

Without giving away too much, let’s just say that in the process, he starts an UNSTOPPABLE wave of kindness and before he knows it, he is able to help his struggling single mother.

The movie to an extent summarises what the law of reciprocity is all about – paying back good for good. In other words, what goes around comes around.

Continue reading “Soft Skills and The Law of Reciprocity – Never Underestimate the Power of Kindness.”

Winning Customers With the 7 Step Soft Skills’ Problem-Solving Formula.

Winning Customers
Winning Customers

“Every day, ask yourself if your customers are happy because if your customers are not happy, that is the beginning of the death of your business. Customer experience is key/king” – Jack Ma.

The above was a quote from Jack Ma’s speech during his recent trip to Africa. It was a speech that I ABSOLUTELY LOVED listening to!

Another quote that struck home for me was his take on complaints.

He said, “When you see people complaining, that is where opportunities are found.”

(Really? We know that complaining customers are not the best to deal with. They are best avoided. Wish them away!)

Well, the truth is, a complaint is a litmus test for how we are doing. It highlights areas that need improvement. That is why we should always be willing AND ready to listen to a customer’s complaint.

However, let’s face it, listening to a complaining customer is never easy and can be draining at best.

But ignoring the customer or dismissing the complaint should never be an option.

Continue reading “Winning Customers With the 7 Step Soft Skills’ Problem-Solving Formula.”