I love the holiday season! From Thanksgiving, (I’m not American, but I still loveit), to Christmas, to New Years… The list seems endless.
I love the burst of colours in the retail outlets, the fact that all the salespeople are extra friendly, and the overall Christmas cheer in the air.
A little extra attention given to the ambience (not only during the holiday season but throughout the year), can go a long way in winning your customers’ hearts.
Before I go any further, let me tell you about a trick (yes, it was a trick) that a realtor once played on me. I later learnt that this trick (I insist on calling it a trick) is used by realtors the world over and looking back, I can see how it played on my brain.
This is what happened;
I was looking for a new apartment to move into so I sort out a realtor that had come highly recommended and arranged to meet him in a residential area.
When we met, he told me about an apartment that he wanted me to check out.
When I saw the apartment, I was shocked! In fact, shocked is an understatement.
The apartment was nothing like I expected; the walls badly needed re-painting, the furniture was drab and mismatched and, the rooms were dark and gloomy. The house had an overall “What was the owner thinking” atmosphere. It was downright unwelcoming.
Your customer service team have a direct impact on your customer’s satisfaction and loyalty. Recognition and rewards are powerful tools to engage your service team and also reinforce culture. The need for appreciation is a fundamental human need, your employees will respond positively to recognition of the role they play because it affirms their work is valued.
Celebrating your customer service team has a lot of benefits, not just for the employees, but the customers and the business as well. Here are 5 reasons why you should celebrate your customer service team.
#1. It will Improve Employee Engagement
Employee engagement is the extent to which your employees feel passionate about their jobs and are committed to the success of your business. Recognition is a factor that affects employee engagement, when employees feel valued for the work they do, it gives them a sense of purpose, improves self-confidence, and increases the repetition of the behavior they are being celebrated for.
in a nutshell, it’s a bloggers for bloggers award intended to promote new bloggers. (A big thumbs up to the founders for coming up with such a brilliant idea!)
Just a good-to-know point – “Liebster” is a German word that can be translated to sweetest, kindest, nicest, dearest, beloved, lovely, kind, pleasant, valued, cute or even endearing. Whatever the translation, the award has helped hundreds of bloggers connect and network.
In reciprocation for my award, I am to nominate 10 bloggers whose blogs have inspired me in one way or another so here goes;